Shipping policy
At Threadvoro, we want your BBQ gear to arrive fast, safely, and exactly as described. This policy outlines all shipping costs, timeframes, and conditions — no surprises at checkout.
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day.
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | $5 |
| Expedited Shipping | 3–5 business days | $10 |
| Express Shipping | 1–2 business days | $25 |
| Free Standard Shipping | 5–8 business days | FREE on orders $100+ |
Delivery estimates begin after order processing (1–2 business days). Actual delivery may vary during peak seasons or due to carrier delays.
| Destination | Estimated delivery | Cost |
|---|---|---|
| Canada | 7–14 business days | $19.99 |
| United Kingdom | 8–16 business days | $24.99 |
| Australia / New Zealand | 10–18 business days | $29.99 |
| Europe (EU) | 8–16 business days | $24.99 |
| Rest of world | 10–21 business days | $34.99 |
Important International orders may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. Threadvoro has no control over these fees.
Non-serviceable areas
We currently do not ship to P.O. Boxes, APO/FPO addresses, or the following U.S. territories: American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands. If your address falls into these categories, please contact us before placing your order.
Order tracking
If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local carrier facility first. Contact us if the issue is not resolved within 3 business days of the delivery date.
Order cancellations & address changes
Orders can be cancelled or modified within 2 hours of placement, provided they have not yet been processed for fulfillment. After that window, we are unable to make changes. Please double-check your shipping address before completing your order.